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    Help & FAQ

    Help & FAQs

    COVID-19 Update

    Safety:
    LifeArt Cabinetry GA showroom is open and our top priority is the safety of our co-workers, customers and community. As a result of the increase in COVID-19 cases, LifeArt Cabinetry strongly encourages that all customers wear a face covering, even if fully vaccinated, while visiting our showroom. Please note that the wearing of a face covering has already been mandated for all individuals in some areas in accordance with local or state safety restrictions. In those cases, wearing a face covering is mandatory in our showroom. All other COVID-19 safety protocols including social distance and cleaning will stay in place for the time being.

    Extended Turnaround Times:
    Due to the eased order volumes & the impact of COVID-19, our turnaround times have extended below:

    1. Flat Packed Orders: available within 1-2 business days

    2. Assembled Orders: Minimum 10 business days

    3. LTL transit time: varies depend on Carriers

    * Please check your account for updated order statuses. Unfortunately, we can not fulfill rush orders at this moment. To avoid any delays, we encourage you to submit your orders as far in advance as you can.

    Dealer

    Constructor - Reseller

    Become A Dealer

    To sign up for an account and become a dealer, click on 'Become a dealer' in the top right corner or use the link below. You will have to upload a current business license or a contractor license that is related to the industry before submitting the application. Please allow 1-2 business days for the application to be reviewed once you have submitted it.

    Become A Dealer

    Merchandising

    Product Supplier - Seller

    Join us as a Vendor

    If you have exceptional products in the home remodeling or construction industry, and are interested in selling to tens of thousands of dealers in our network, click on the button below to register to 'Become a Vendors' and a dedicated marketing specialist will contact you within 24 - 48 hours to proceed.

    Join us as a Vendor

    Quick How To...?


    Claims Returns Tracking Payment
    How do I search item(s) by description if I don't know the part# / SKU#?

    To view tracking information

    If you don't know the Part# / SKU#, you can always search by keyword or brief description once you checked the box for 'Search in product brief descriptions'.
    - For example, if you type wine rack as a brief description, then any item that contains the word 'wine' and/or the word 'rack' will show.

    How do I track my order?

    To view tracking information

    1. You have to go to 'My Account' in the top right corner after you log in

    2. Click on 'Incomplete Orders' and find the Order# that you want to track

    3. Then click on 'Detail'

    4. Below the payment information, you can click on 'Delivery Information' for the shipping carrier name and PRO# for tracking.

    How do I cancel or remove item(s) from my order?

    To cancel or to remove item(s) from your purchase that is already paid, you will have to contact your sales representative or the sales office immediately.

    1. If the warehouse has not started on your order or is still picking your order, then we can cancel your order or do a modification request to remove item(s) from your order.

    2. If it is too late to cancel or remove item(s) from your order, you may return any unwanted flat pack item(s) that are in accordance with our returns policy. No assembled item(s) can be returned or exchanged. Please note that restocking fees may apply.

    How do I receive a shipment?

    Selected Vendors takes special care in preparing an order for shipping. Materials are strap down to the pallet(s) and then the entire order is plastic wrapped. Damages can still occur during transportation that are out of our control. Please follow these steps when receiving an order:

    1. Do a walk around each pallet entirely. Carefully inspect any visible signs of possible physical damages. If there is none, then sign off on the driver’s proof of delivery. If there are damages, proceed to step 2

    2. Take clear pictures of any damaged sections. An image of the entire pallet and close up of the damage area. The more the better.

    3. Make clear notes of the damage item(s) on the driver’s proof of delivery (POD) paper

    4. Start the claim process on your account for Selected Vendors

    5. Contact your sales representative immediately.

    How do I file a damage claim?

    A claim will need to be done for the damage parts during shipping. Please login to our platform and follow the instructions below. Contact us if you have any questions. If the order is still in transit status, you will have to change the status to 'Complete' in order to process a claim

    1. Navigate to 'Incomplete Orders', locate the order, and click on 'Details' on the right side.

    2. Right below the shipping info there should be several links. Click on'Receive', then the status will change to 'Complete Orders'

    3. Go to 'Complete Orders' and click on 'Management' for the order.

    4. Select 'Claim' in the popup box.

      1. Check the box next to the item that needs replacement

      2. At the bottom, input the quantity for the item

      3. Input the parts that will need replacment

      4. Pictures of the damaged cabinets along with the driver’s proof of delivery with the damage note will need to be uploaded

    5. Click on the 'Submit' button.

    * Once the claim has been submitted, a customer service agent will review and contact you if any further information is needed. Please allow 24 - 48 hrs. for the claim processing.

    How do I return unwanted items?

    To submit a return request for unwanted item(s)

    1. Click on 'My Account'

    2. Click on 'Complete Orders'. Locate the order number which the returned item(s) is from

    3. Click on 'Management' drop-down

    4. Click on 'Return'

    5. Once you click on 'Return', the full order list will show up

    6. You may check the box(es) on the left side of the list to select the returned item(s).

    * If you are returning fewer quantities than what you purchased, please be sure to change the quantity to what you will be returning before you click the Submit button at the bottom of the page. Returns must be received by Selected Vendors within 45 days of purchase. All items must be returned in original, unopened packaging, therefore NO RETURNS ON ASSEMBLED CABINETS, a partial package of products, modified items, and used handles. Any returned product deemed unsellable will not receive credit; qualifying returns will incur a 20% RESTOCKING FEE. See Terms of Use for details.

    How do I submit a request for replacement parts?

    A claim will need to be done for the replacement parts. Please login to our platform and follow the instructions below. Contact us if you have any questions. If the order is still in transit status, you will have to change the status to 'Complete' to process a claim.

    1. Navigate to 'Incomplete Orders' Locate the order and click on 'Details' on the right side

    2. Right below the shipping info there should be several links. Click on the one that says 'Receive' This will change the status to 'Complete Orders'

    3. Next step is to go to Complete Orders and click on 'Management' for the order. Select 'Claim' in the popup box

    4. Next click on the box next to the item and type the reason for the claim. Pictures of the part/s needing to be replaced will need to be uploaded

    5. Click on the 'Submit' option.

    * Once the claim has been submitted, a customer service agent will review and contact you if any further information is needed. Please allow 24-48 hrs. for the claim processing.

    How do I request to modify long molding(s) and save on UPS shipping cost?

    If you just need an extra crown molding to complete your job but you don't need the full length, you can choose the 'service' option at check out.

    1. Once you get to the 'Settlement Page', the 'service' option will show up after you select 'UPS Ground' as the shipping method.
      Please note that all modified item(s) are not returnable.




    2. Enter the length that you will like us to modify to.
      Please note that molding(s) need to be cut to 90' or less to save on UPS shipping costs. We will only provide the service for one cut.


    How do I apply promocode for promotion (if any)?

    To apply promocode when Selected Vendors is running a promotion, you will have to apply the promocode in the promocode box located below the shipping method area. You must click 'Apply' for the promocode to reflect on your order.



    How do I apply credit code(s)?

    To apply credit code,

    1. Proceed to your shopping cart to check out.

    2. Enter all the information on the settlement page and click pay.

    3. Once you get to the page pay page, the credit code box should be listed above the payment method.

    4. Since the credit code is generated by the system, it often contains upper cases, lower cases, and numbers. To avoid a typo on the credit code when trying to use it, we recommend you to copy and paste the code from your inbox. Please make sure there is no space in the front or after the credit code.

    5. Once you click 'Apply', it should show the credit amount, and you should see the reduced total amount.

    * You may use more than one credit code per order; however, you will have to apply each credit code individually. It is important to apply the credit code(s) before you enter the credit card information for your balance.



    How do I pay for a secondary invoice?

    To pay for an additional bill,

    1. You can click on 'My Account'

    2. Then click on 'Incomplete Orders' to locate that secondary invoice

    3. Then click on 'Pay'

    * Once paid, the secondary invoice can be found in 'Complete Orders'.

    How do I view photos of my shipping order?

    To view photo(s) of your shipping order that is scheduled by us

    1. After you log in, click on 'My Account' in the top right corner

      1. Click on 'Incomplete Orders' for an order that has NOT been completed

      2. Click on 'Complete Orders' for an order that has been completed

    2. Then click on 'Detail'

    3. Toward the bottom of the detail page, you can click on 'View Photo' below the payment section to view all available photo(s) of that shipment.

    * If that is an older order that has been shipped for more than 7 days, you will have to click on 'Complete Orders' to locate that order.

    How do I find my saved quote(s) or invoice(s) of my purchase(s)?

    To locate your quote(s)

    1. Proceed to 'My Account' in the top right corner once you’re login

    2. Click on 'Quotes' to view saved quotes for your account

    3. Click on invoice(s), click on 'My Account' in the top right corner once you log in

      1. Click on 'Incomplete Orders' *If the order is new and has NOT been picked or shipped out yet.

      2. Then click on 'Complete Orders' *If the order has been picked up or received.

    What forms of payment does Selected Vendors accept?

    Selected Vendors accept Visa, Master, Discover, American Express, and E-check. Please note that E-check will take 10 business days to clear with the merchant service. Order(s) that is paid by E-check will not be assembled or released until the payment is cleared.

    When E-check is selected, you must agree to the term.



    How do I find my order if I got disconnected during the check-out process?
    1. If you ever get disconnected during the settlement page where you enter shipping info, you shouldn’t have to worry about having to re-type the order. Your order will remain in your shopping cart when you log back into your account.

    2. If you have proceeded to the Pay screen, then the order can be found in the 'Incomplete Orders' section. Click on the 'Pay' button will take you back to the settement screen.

    How do I pay for a modified order?

    If a modification to the order was done there is a balance due, payment will need to be made before the order can proceed.

    1. Proceed to 'My Account' on the top right corner once you’re login

    2. Click on 'Incomplete Orders' to locate the sale order that has the pay option

    3. Click on the 'Pay' button to proceed to the payment screen

    * Note: An order will NOT proceed if there is a balance due after a modification is done to the order.